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Last updated: September 2, 2026

Response Timing

To keep expectations clear, responses may take longer during peak periods or holidays, while a carrier investigation is open, or when essential information has not yet been provided.

How We Can Help

From an order perspective, contact us about orders, products, shipping, tracking, damage, incorrect items, payment questions, refunds, privacy requests, or published policies.

Information to Include

While using this website, for an order question, provide the order number and checkout email. For delivery questions, add the tracking number. Product-condition reports should include photos or video, and a privacy request should identify the specific right being requested.